DoveVivo
Altitudo digitalizes the management of living processes at DoveVivo with the help of Microsoft technology.
DoveVivo is the leading residential company operating in 6 European countries, offering all-inclusive housing solutions for short, medium, and long-term stays to young students, workers, travelers, and digital nomads in more than 40 European destinations. At the same time, DoveVivo provides property owners with a comprehensive management service for their assets, ensuring a transparent return on investment.
GOALS AND NEEDS
In a scenario made particularly challenging by the pandemic, the company expanded its business model by extending its offering to a broader target market in an international geographic context. With new capital injections and corporate acquisitions, the need arose to focus on system integration and process optimization.
SOLUTION
Altitudo managed the digital integration and streamlining of key business processes: from property search to renovation and market availability, from room visits to reviewing documentation and costs, and even customer care aspects, such as requests for additional services or maintenance.
The site’s architecture was re-engineered, from CRM to Finance and Operations, allowing the entire organization to standardize the use of consolidated and shared processes. Business Intelligence was also leveraged for data analysis.
The technologies employed included: Microsoft Dynamics 365 CRM, Dynamics F&O, Dynamics 365 Project Operations, Azure, Power BI.
RESULT
Beyond the overall success of the digital transformation project, Altitudo once again demonstrated its ability to identify and adapt its technological portfolio to meet the client’s needs, also developing custom solutions. This contributed to improving commercial acquisition times and the related go-to-market process.
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